Staff Handbook

Purpose

This handbook provides staff, volunteers and key contributors at Towerblock Radio CIC with essential information about the organisation, expectations, policies and procedures.

Scope

This handbook applies to all employees, volunteers, contractors and regular contributors engaged by Towerblock Radio CIC.

Definitions

• Staff means employees and regular contractors.
• Volunteers means individuals who give their time freely without a contract of employment.
• Contributors means DJs, presenters, hosts and guests.

Responsibilities

The board approves the staff handbook. The Operations Lead ensures staff and volunteers receive and understand the handbook. Each person is responsible for reading and following the policies.

Policy Statement

Towerblock Radio CIC provides a clear, comprehensive handbook that sets out expectations, policies and procedures, ensuring that everyone involved understands their rights, responsibilities and the standards expected.

Detailed Procedures

Welcome and introduction

Towerblock Radio CIC is a community-focused underground music station and creative arts CIC delivering community broadcasting, music and DJ development, youth workshops, volunteering, heritage projects, live events, training and community engagement.

Organisational values

• Respect for underground music culture and the communities that built it.
• Fairness, inclusivity and equality.
• Integrity, transparency and accountability.
• Community benefit over private gain.
• Safeguarding and protecting those who need it.
• Creativity, discovery and artistic freedom within responsible boundaries.

Key policies

All staff and volunteers must read and follow:

• Safeguarding Policy and Adult Safeguarding Policy.
• Equality, Diversity and Inclusion Policy.
• Health and Safety Policy.
• Code of Conduct for DJs.
• Privacy Policy.
• Complaints Policy.
• Whistleblowing Policy.
• Social Media Policy.
• Information Security Policy.

Conduct

Staff and volunteers must treat colleagues, artists, listeners and community members with respect. They must not engage in discriminatory, harassing, bullying or abusive behaviour. They must follow all Towerblock Radio CIC policies.

Attendance and availability

Staff and volunteers should attend agreed activity and give notice if unavailable. If a show or activity cannot be delivered, the relevant lead must be informed as early as possible.

Communication

Towerblock Radio CIC uses email, messaging platforms and phone for communication. Staff should check these regularly and respond promptly.

Confidentiality

Staff and volunteers may have access to personal data, music submissions, financial information, unreleased music and sensitive organisational information. This must be kept confidential and not shared without authorisation.

Data protection

Staff and volunteers must follow the Privacy Policy and Information Security Policy when handling personal data. Personal data must only be accessed for legitimate purposes and must not be shared with unauthorised people.

IT and equipment

Equipment provided by Towerblock Radio CIC must be used responsibly and in accordance with the Acceptable Use Policy. Equipment must be returned when a role ends.

Training

Towerblock Radio CIC will provide induction training and may provide additional training relevant to the role, including safeguarding, first aid, and broadcasting skills.

Grievances

Staff and volunteers who have a grievance should follow the Complaints Policy. Concerns about wrongdoing may be raised under the Whistleblowing Policy.

Ending a role

Staff and volunteers should give notice when ending a role. Towerblock Radio CIC may also end a role in accordance with the Volunteer Policy or employment contract.

Reporting Process

The board reviews the staff handbook annually.

Compliance Requirements

• Employment Rights Act 1996.
• Equality Act 2010.
• Health and Safety at Work etc. Act 1974.
• UK GDPR and Data Protection Act 2018.

Monitoring

The Operations Lead ensures all staff and volunteers receive and acknowledge the handbook.

Review Cycle

This handbook shall be reviewed annually.

Version Number

Version 1.0

Approval Section

Approved by: Towerblock Radio CIC Board Date: July 2026 Next review: July 2027

Related Policies

• Volunteer Policy
• Code of Conduct for DJs
• Safeguarding Policy
• Health and Safety Policy
• Privacy Policy

Website URL slug

/policies/staff-handbook

Meta Title

Staff Handbook | Towerblock Radio

Meta Description

Towerblock Radio CIC's staff handbook covering organisational values, key policies, conduct expectations, confidentiality, data protection, IT use, training and grievances.

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People

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