Community Moderation Policy

Purpose

This policy sets out how Towerblock Radio CIC moderates its online community spaces, including chat, forums, comments and social media, to ensure a safe and respectful environment.

Scope

This policy applies to all online community spaces operated by Towerblock Radio CIC, including live chat, community forums, comment sections, member areas and social media channels.

Definitions

• Moderation means the process of monitoring, reviewing and managing user-generated content in community spaces.
• Moderator means a person authorised to moderate community spaces.
• User-generated content means content created by users of the platform, including messages, comments, posts and reactions.

Responsibilities

The board approves the community moderation policy. The Operations Lead manages moderation. Moderators enforce the policy.

Policy Statement

Towerblock Radio CIC maintains safe, respectful and inclusive online community spaces. We moderate user-generated content to prevent harm, harassment, misinformation and illegal activity.

Detailed Procedures

Community guidelines

All users must follow the Community Guidelines, which prohibit:

• Hate speech, discrimination and harassment.
• Threats, bullying and intimidation.
• Sexual or explicit content.
• Spam and advertising.
• Misinformation and disinformation.
• Illegal activity.
• Sharing personal or confidential information.
• Impersonation.

Moderation approach

• Community spaces are moderated by authorised moderators.
• Moderation may be proactive (monitoring content) or reactive (responding to reports).
• Automated tools may be used to filter spam and prohibited content.
• Moderators have the authority to remove content, warn users, and ban users who breach guidelines.

Enforcement actions

Actions may include:

• Warning.
• Content removal.
• Temporary mute or suspension.
• Permanent ban.
• Referral to external authorities where illegal activity is involved.

Reporting

Users can report content or behaviour that breaches the Community Guidelines. Reports are reviewed by moderators and action is taken as appropriate.

Appeals

Users who are muted, suspended or banned may appeal by contacting the Operations Lead. The decision of the board is final.

Transparency

Towerblock Radio CIC will publish its Community Guidelines and make them accessible to all users.

Safeguarding

If moderation identifies a safeguarding concern, it must be referred to the Safeguarding Lead immediately.

Reporting Process

The Operations Lead reports moderation activity and incidents to the board.

Compliance Requirements

• Online Safety Act 2023.
• Equality Act 2010.
• UK GDPR and Data Protection Act 2018.
• Malicious Communications Act 1988.

Monitoring

The board reviews moderation activity and trends quarterly.

Review Cycle

This policy shall be reviewed annually.

Version Number

Version 1.0

Approval Section

Approved by: Towerblock Radio CIC Board Date: July 2026 Next review: July 2027

Related Policies

• Community Guidelines
• Acceptable Use Policy
• Social Media Policy
• Safeguarding Policy
• Anti-Harassment Policy

Website URL slug

/policies/community-moderation-policy

Meta Title

Community Moderation Policy | Towerblock Radio

Meta Description

Towerblock Radio CIC's community moderation policy covering community guidelines, moderation approach, enforcement, reporting, appeals and safeguarding for online community spaces.

Suggested menu category

Broadcasting

Suggested search keywords

community moderation, online safety, community guidelines, moderators, user-generated content, chat moderation