Community Guidelines

Purpose

These guidelines set out the standards of behaviour expected in Towerblock Radio CIC's online community spaces, ensuring a safe, respectful and inclusive environment for all users.

Scope

These guidelines apply to all online community spaces operated by Towerblock Radio CIC, including live chat, forums, comment sections, member areas and social media channels.

Definitions

• Community space means any online space operated by Towerblock Radio CIC where users can interact, including chat, forums, comments and member areas.
• User means any person who participates in a community space.
• Moderator means a person authorised to manage and moderate community spaces.

Responsibilities

The board approves the community guidelines. The Operations Lead manages moderation. Users follow the guidelines.

Policy Statement

Towerblock Radio CIC is committed to maintaining safe, respectful and inclusive online community spaces. These guidelines set out what is expected of all users and what will not be tolerated.

Detailed Procedures

Our values

Towerblock Radio CIC's community spaces are built on:

• Respect for underground music culture and the communities that created it.
• Inclusivity and equality.
• Creativity, discovery and artistic expression.
• Community benefit and mutual support.

What we expect from users

Users should:

• Treat others with respect.
• Be welcoming and inclusive.
• Credit artists and creators.
• Share constructive feedback.
• Report concerns to moderators.
• Follow these guidelines and all related policies.

What is not allowed

The following is prohibited in all community spaces:

• Hate speech, racism, sexism, homophobia, transphobia, ableism or discrimination.
• Harassment, bullying, threats or intimidation.
• Sexual or explicit content.
• Spam, advertising or self-promotion without permission.
• Misinformation or disinformation.
• Sharing personal or confidential information.
• Illegal activity or promotion of illegal activity.
• Impersonation of other users or real people.
• Trolling or deliberately disrupting conversations.
• Copyright infringement.

Enforcement

Moderators may take action against users who breach these guidelines, including:

• Warning.
• Content removal.
• Temporary mute or suspension.
• Permanent ban.
• Referral to external authorities for illegal activity.

Reporting

Users can report content or behaviour that breaches these guidelines. Reports are reviewed by moderators and action is taken as appropriate. See the Community Moderation Policy for details.

Appeals

Users who are muted, suspended or banned may appeal by contacting the Operations Lead.

Safeguarding

If a safeguarding concern is identified in a community space, it will be referred to the Safeguarding Lead immediately.

Reporting Process

Concerns should be reported to moderators or to hello@towerblock.radio.

Compliance Requirements

• Online Safety Act 2023.
• Equality Act 2010.
• UK GDPR and Data Protection Act 2018.
• Malicious Communications Act 1988.

Monitoring

The Operations Lead reviews community activity and moderation quarterly.

Review Cycle

These guidelines shall be reviewed annually.

Version Number

Version 1.0

Approval Section

Approved by: Towerblock Radio CIC Board Date: July 2026 Next review: July 2027

Related Policies

• Community Moderation Policy
• Social Media Policy
• Anti-Harassment Policy
• Safeguarding Policy
• Acceptable Use Policy

Website URL slug

/policies/community-guidelines

Meta Title

Community Guidelines | Towerblock Radio

Meta Description

Towerblock Radio CIC's community guidelines setting out expected behaviour, prohibited conduct, enforcement, reporting, appeals and safeguarding for online community spaces.

Suggested menu category

Digital

Suggested search keywords

community guidelines, online safety, code of conduct, moderation, hate speech, harassment, chat rules