Member Terms

Purpose

These terms set out the conditions for Towerblock Radio CIC membership, including the rights, responsibilities and obligations of members and the organisation.

Scope

These terms apply to all members of Towerblock Radio CIC, including free members, paid supporters, and any membership tier offered by the organisation.

Definitions

• Member means a person who has registered for membership with Towerblock Radio CIC.
• Membership means the relationship between the member and Towerblock Radio CIC, including any benefits, access or perks provided.
• Membership tier means a specific level of membership with defined benefits and price.

Responsibilities

The board approves the member terms. The Operations Lead manages membership. Members follow the terms.

Policy Statement

Towerblock Radio CIC offers membership to build a community of supporters. These terms set out the conditions of membership, ensuring clarity for members and the organisation.

Detailed Procedures

Membership registration

• Membership is open to anyone who meets the eligibility criteria.
• Members must provide accurate information during registration.
• Members must be 16 or older. Members under 18 require parental consent.
• Membership is personal and non-transferable.

Membership tiers

• Towerblock Radio CIC may offer different membership tiers with different benefits and prices.
• Tier details, including benefits, prices and terms, are published on the website.
• Paid membership is subject to payment of the applicable fee.

Payment

• Paid membership fees are processed through Stripe or another approved payment processor.
• Fees may be charged monthly or annually depending on the tier.
• Fees are non-refundable except where required by law.
• Members can cancel paid membership at any time. Cancellation takes effect at the end of the current billing period.

Member benefits

• Benefits vary by tier and are published on the website.
• Benefits may include access to content, events, discounts, community features and other perks.
• Towerblock Radio CIC may change benefits with reasonable notice.
• Some benefits may be subject to availability or additional terms.

Member conduct

Members must:

• Follow the Community Guidelines.
• Treat other members, staff, volunteers and artists with respect.
• Not abuse, harass or discriminate against others.
• Not misuse member benefits or access.
• Follow all Towerblock Radio CIC policies.
• Keep their account information secure.

Termination

Towerblock Radio CIC may terminate membership if a member breaches these terms or any policy. Members may cancel their membership at any time. Paid membership fees are non-refundable on termination, except where required by law.

Data protection

Member data is handled in accordance with the Privacy Policy.

Changes to terms

Towerblock Radio CIC may update these terms. The version published on the website at the time of membership applies.

Reporting Process

Concerns about membership should be directed to hello@towerblock.radio.

Compliance Requirements

• Consumer Rights Act 2015.
• UK GDPR and Data Protection Act 2018.
• Equality Act 2010.

Monitoring

The Operations Lead monitors membership activity. The board reviews membership terms annually.

Review Cycle

These terms shall be reviewed annually.

Version Number

Version 1.0

Approval Section

Approved by: Towerblock Radio CIC Board Date: July 2026 Next review: July 2027

Related Policies

• Community Guidelines
• Privacy Policy
• Website Terms of Use
• Virtual Membership Terms

Website URL slug

/policies/member-terms

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Member Terms | Towerblock Radio

Meta Description

Towerblock Radio CIC's member terms covering membership registration, tiers, payment, benefits, member conduct, termination and data protection.

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